Refund Policy

At Davanni's, we are committed to delivering an exceptional dining and ordering experience. We understand that situations may arise where a refund or order adjustment is necessary. This Refund Policy outlines the conditions, procedures, and timeframes governing refund requests for orders placed through our website at pizza-davannis.digital or through other official ordering channels. Please read this policy carefully before placing your order.

1. General Refund Philosophy

Davanni's takes pride in the quality of our food, ingredients, and service. Our goal is to ensure every customer receives exactly what they ordered, prepared to the highest standards. If your experience falls short of expectations due to an error on our part, we will do everything we reasonably can to make it right. This policy has been drafted in accordance with applicable United States consumer protection laws, including guidelines established by the Federal Trade Commission (FTC) Act.

2. Eligibility Conditions for Refunds

A refund request may be considered eligible under the following circumstances:

• Incorrect Order: You received items that were different from what you ordered.
• Missing Items: One or more items were missing from your order upon delivery or pickup.
• Food Quality Issues: The food delivered was spoiled, undercooked, overcooked, or otherwise unfit for consumption due to a preparation error.
• Duplicate Charges: Your payment method was charged more than once for the same order.
• Order Not Delivered: A delivery order was confirmed but never arrived and was not retrieved by you.
• Significant Delay: Your order was delivered so far beyond the estimated delivery window that the food was rendered unusable or consumed cold.
• Allergen or Dietary Error: The order contained an ingredient that you explicitly requested be excluded and that omission caused harm or significant inconvenience.

Refund eligibility is determined on a case-by-case basis. Davanni's reserves the right to verify the claim before approving any refund.

3. Timeframes for Refund Requests

To ensure prompt resolution, all refund requests must be submitted within the following timeframes:

Requests submitted after these timeframes may not be honored. We strongly encourage customers to inspect their orders upon receipt and contact us immediately if there is any issue.

4. Non-Refundable Items and Situations

The following items and circumstances are generally not eligible for refunds:

• Change of Mind: Orders that were correctly prepared and delivered as requested but the customer simply no longer wants the item.
• Consumed Orders: Food that has been substantially consumed before a quality complaint is made.
• Customization Errors by Customer: Issues arising from incorrect customization options selected by the customer during the ordering process.
• Third-Party Delivery Delays: Delays caused by third-party delivery providers that are outside of Davanni's operational control.
• Promotional or Discounted Items: Items purchased as part of a limited-time promotion or deeply discounted sale may not be eligible for a full refund unless a qualifying defect is present.
• Digital Gift Cards: Gift card purchases are non-refundable once issued.
• Catering Deposits: Non-refundable deposits paid for catering bookings are not eligible for a refund once the deposit processing window has passed (see Cancellation Policy below).

5. How to Request a Refund — Step-by-Step

To initiate a refund, please follow these steps carefully:

1. Step 1 — Gather Your Order Information: Locate your order confirmation email or receipt. Have your order number, date of purchase, and a description of the issue ready.
2. Step 2 — Document the Issue: If applicable, take clear photographs of the incorrect, missing, or unsatisfactory food items. Visual documentation significantly speeds up the review process.
3. Step 3 — Contact Davanni's Customer Support: Reach out to us through one of the following channels:
   • Email: [email protected]
   • Website: pizza-davannis.digital (via the Contact or Help section)
   In your message, include your full name, order number, date of the order, a description of the problem, and any supporting photos.
4. Step 4 — Await Confirmation: You will receive an acknowledgment of your refund request within 1–2 business days. Our team may ask follow-up questions to verify the claim.
5. Step 5 — Refund Decision: After reviewing your request, we will notify you via email of the outcome — whether a full refund, partial refund, store credit, or replacement order has been approved.
6. Step 6 — Refund Issuance: Once approved, your refund will be processed according to the original payment method (see Section 6 below).

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes for funds to reach you depends on your payment method:

Please note that Davanni's processes refunds promptly on our end, but the final posting of funds is subject to your bank's or payment provider's internal processing times, which may vary. We are not responsible for delays caused by financial institutions.

7. Partial Refunds

In certain situations, a partial refund may be issued rather than a full refund. Partial refunds apply in the following cases:

• Only a portion of the order was affected (e.g., one item out of several was incorrect or missing).
• The food quality issue affected only part of the order.
• A coupon, discount, or promotional credit was applied to the original order — refunds may be calculated based on the actual amount paid.
• The customer received a partial replacement of the order in-store or via redelivery, and a monetary refund is being issued for the remaining difference.

The amount of any partial refund will be communicated clearly in our refund approval notification.

8. Exchange Policy

In many cases, Davanni's may offer a replacement item or a redelivery as an alternative to a monetary refund. This option is available when:

• The incorrect item can be remade and delivered or made available for pickup within a reasonable timeframe.
• A missing item can be provided without requiring the customer to return the original order.
• The customer prefers a replacement over a refund.

Exchanges and replacements are offered at no additional charge when the error originates from Davanni's side. Customers are not required to accept a replacement in lieu of a refund; however, we may offer a replacement as the primary resolution in cases where it is the most practical and timely option. If a replacement is offered and declined, a refund will be processed in accordance with this policy.

9. Cancellation Policy

9.1 Standard Online Orders

Orders placed through pizza-davannis.digital enter our preparation queue almost immediately after confirmation. As a result:

• Cancellations requested within 5 minutes of placing the order may be eligible for a full refund.
• Cancellations requested after 5 minutes may not be possible if preparation has already begun. In such cases, we will review the request and may offer store credit at our discretion.
• Once an order has been marked as "Out for Delivery" or "Ready for Pickup," cancellations are no longer accepted.

9.2 Catering Orders

Catering orders involve advance planning, ingredient procurement, and staffing commitments. Our cancellation policy for catering is as follows:

All catering cancellation requests must be submitted in writing via email to [email protected].

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, Davanni's provides the following escalation and dispute resolution pathway:

10.1 Internal Escalation

If your initial refund request has been denied or you believe the outcome was incorrect, you may request a secondary review by escalating your case. To do so:

• Reply to the refund decision email and include the words "Escalation Request" in the subject line.
• Provide any additional documentation or context you believe was not considered during the initial review.
• Our management team will respond within 3–5 business days with a final determination.

10.2 Chargeback Rights

Customers retain their right to dispute charges with their bank or credit card issuer under applicable United States law, including protections afforded by the Fair Credit Billing Act (FCBA). However, we strongly encourage customers to exhaust our internal resolution process first, as chargebacks may complicate and delay resolution. If a chargeback is initiated while an internal dispute is pending, we reserve the right to suspend any active refund review.

10.3 FTC Complaint

Customers who believe their consumer rights have been violated may also file a complaint with the Federal Trade Commission (FTC) at www.ftc.gov or call 1-877-FTC-HELP.

10.4 Governing Law

This Refund Policy shall be governed by and construed in accordance with the laws of the United States and the state in which Davanni's principal place of business is located. Any disputes not resolved through internal processes may be subject to binding arbitration or litigation in the appropriate jurisdiction.

11. Store Credit as an Alternative

In situations where a direct monetary refund is not applicable, Davanni's may offer store credit as a goodwill gesture. Store credit:

• Is applied directly to your account on pizza-davannis.digital.
• Does not expire for a period of 12 months from the date of issuance.
• Cannot be exchanged for cash.
• Is non-transferable.
• Can be applied to future orders at full value.

12. Modifications to This Policy

Davanni's reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on pizza-davannis.digital with a revised effective date. Your continued use of our services after any modification constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed of any changes.

13. Contact Information for Refund Requests

For all refund inquiries, order disputes, or cancellation requests, please contact Davanni's through the following:

Our customer support team is available during standard business hours. We aim to respond to all refund inquiries within 1–2 business days. For the fastest resolution, please include your order number, contact details, and a clear description of the issue when reaching out.

Last reviewed and updated: April 8, 2026. This policy is effective immediately and supersedes any previously published refund terms.